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Terms of service

TERMS AND CONDITIONS OF SERVICE – CATRINA LIMITED LIMITED


The Customer’s attention is drawn to Clauses hereof which exclude or limit the Shipper’s liability and those which require the Customer to indemnify the Shipper in certain circumstances being Clauses §4.4, §4.5, §4.7, §5.3, §6.13, §6.14, §7.3, §9, §13.A (Insurance), §13.B (Insurance), §13.C (Insurance).

§1. GLOSSARY OF TERMS.

The terms used in this document shall have the following meanings:
a) Shipment contract – civil-law agreement concluded between the Shipper and the Customer providing that one of the parties thereof – the Shipper - shall be obliged to deliver a number of services related to shipping of goods within the operational framework of its company and that the counterpart – the Customer – shall be obliged to pay compensation for delivery of these services;
b) Shipper (Primary Shipper) – in this case: Catrina Trans Limited based in the United Kingdom – an entity which professionally undertakes, in exchange for compensation and on its own behalf and on account of the Customer or else on behalf and account of the Customer, to ship or receive freight, to organize the whole or part of the freight transportation process or other services related to the servicing of a shipment and its transportation. Under these Terms and Conditions of Service, Replacement and Secondary shippers shall also be deemed as the Shipper.
c) Replacement shipper – an entity to whom the Primary Shipper may entrust execution of the overall scope of services resulting from the shipment contract concluded between the Primary Shipper and the Customer;
d) Secondary Shipper – an entity contracted by the Primary Shipper in execution of the order to perform a specified part of its responsibilities;
e) Sender – an entity issuing the shipment to the representative of the Shipper in execution of the shipment service contracted
f) Recipient – an entity receiving the shipment delivered by the Shipper in execution of the shipment service contracted;
g) Customer – an entity contracting the Shipper to execute the shipment service – this can be the Sender, Recipient or other entity;
h) Shipment order – an application sent electronically (e-mail, online form or replacement form provided by the Shipper and made accessible on the Shipper’s website at: www.catrinatrans.co.uk) or made by telephone (numbers provided on the Shipper’s website at: www.catrinatrans.co.uk) informing the Shipper about the wish to send a shipment;
i) Shipment – freight received for shipment from one Sender to one Recipient;
j) Waybill – document, based on which the Shipper is executing the freight shipment service;

§2. GENERAL TERMS OF AGREEMENT


1. These Terms and Conditions of Service shall provide terms of delivery of shipment and transportation services under the contracts concluded between Catrina Trans Limited – hereinafter referred to as “the Shipper” and its clients, hereinafter referred to as “the Customer.”
2. Upon signing the Agreement, the Customer shall conclude with the Shipper a shipment contract with these Terms and Conditions of Service being an integral part thereof – on terms set forth in the TCoS document.
3. If any legislation, to include regulations and directives, is compulsory to any business undertaken, these Conditions shall, as regards such business, be read as subject to such legislation, and nothing in these Conditions shall be construed as a surrender by the Shipper of any of its rights or immunities or as an increase of any of its responsibilities or liabilities under such legislation and if an part of these Conditions be repugnant to such legislation to any extent, such part shall as regards such business be overridden to that extent and no further.
4. Under the terms of the shipment contract, the Shipper shall be obliged to ship or receive freight or to deliver other services relating to freight transportation within the scope of its business activity and in exchange for a specified compensation.
5. The shipment contract shall be deemed as concluded upon receipt of the order by the Shipper, unless the Shipper has notified the Customer without unnecessary delay that the order has not been accepted.
6. The Customer shall be obliged to read and accept the Agreement and Terms and Conditions of Service before delivering the shipment to the Shipper.

§3. SCOPE OF SHIPPER SERVICES


1. The Shipper shall provide services in the domain of international shipment of freight, including the following types of service:
a) CATRINA CLASSIC, including: CATRINA CLASSIC STANDARD and CATRINA CLASSIC EXPRESS;
b) CATRINA VAN;
c) CATRINA SPED.
2. The scope of shipment services provided by the Shipper to the Customer shall be specified for every individual shipment, and may cover the following activities:
• advice/consulting on terms of shipment, selection of itinerary and means of transportation,
• advice/consulting on pricing,
• freight preparation for shipment/transportation (packaging, weighing, marking),
• freight delivery to the point of transfer to the main means of transportation,
• preparation of shipment documentation,
• entering into contracts with carriers,
• freight insurance for the duration of shipment,
• freight collection at the point of destination,
• storage,
• acceptance of payment for the goods delivered,
• financial settlement for the service provided with the carrier,
• undertaking actions towards recovery of unjustified payments collected under the waybill and other unjustified payments collected in relation to the shipment,
• undertaking adequate actions towards securing Customer rights versus the carrier and other forwarding agents, arising from damage occurred in shipment,
• Customer notification on expected or already existing obstacles to the shipment process.

§4. SHIPPING ORDER – GENERAL TERMS.
1. The shipment order shall be the basis for entering the shipping agreement and shall comply with the draft specimen used by the Shipper.

2. The shipment order shall be accepted by the Shipper, who is acting in accordance with it and within the limitations set forth in the order.
3. The shipment order shall not require for its validity to be in writing, in order however to avoid misunderstandings and inadequate provision of services, the recommendation is to issue or confirm the order in writing.
4. The Shipper shall not be held liable for consequences of errors and misunderstandings arising as a result of registration of a shipping order verbally or by phone.
5. The Shipper shall not be liable for consequences of additional instructions being directly given by the Customer to other parties involved in the realization of the shipment service.
6. The shipping order shall include all necessary information about the shipment, its properties and in particular, the designations and identification numbers of the individual pieces (packages), their number, weight, dimensions, volume, quantity and type and also specify the scope of the service contracted and any other data and documents required to properly complete the shipment order.
7. The Customer shall be obliged to submit complete and correct shipment order. The Customer shall indemnify the Shipper and any third parties against the results of providing in the shipment order the information which is inaccurate, incomplete or incorrect. Such liability shall also apply to data provided in the documents, correspondence and information specified for the shipment, concerning the number, weight, dimensions and properties as well as from defective packaging of the freight, etc. even if the lack of accuracy, incompleteness or incorrectness occurred without intentional fault of the Customer.
8. By filling out the declaration form, the Customer shall confirm truthfulness of the information given, as well as the acknowledgement of the terms of this agreement and the terms of the Shipper’s tariffs, both of which shall become binding on the date of signing the declaration form and its submission.
9. The Shipper shall have the right to verify accuracy and completeness of the information provided in the shipment order and to check the signatures and authority of the persons signing the orders and other documents.
10. The Shipper may contract out the whole or part of the accepted order to third parties. In such a case, all terms covering limited liability of the Shipper set forth in these Terms and Conditions of Service shall also apply to the Replacement and Secondary Shippers.
11. An order may be submitted to the Shipper via electronic mail, facsimile or any other method, as agreed by the parties. The acceptance of the order shall be recorded in compliance with the current practices of the Shipper.

§5. SUBJECT OF THE SHIPMENT CONTRACT.


1. The Customer shall be obliged to specify the value of the shipment in the waybill received by the courier upon freight collection by the courier and to confirm accuracy of the information with his/her own signature on the waybill.
2. The Shipper shall not accept shipment orders for: • packages containing dangerous objects or objects which may cause harm to persons or property, in particular: easily flammable and explosive materials (i.e. arms and ammunition), radioactive or corrosive substances as well as chemically and biologically active materials;
• drugs and psychotropic substances as well as medicines and substances requiring special shipment precautions;
• live animals and plants, human and animal debris;
• packages containing or consisting of quickly deteriorating products – freight of physical or chemical properties which are changing in time and therefore require special precautions in transportation;
• tobacco and alcoholic products;
• goods with inscriptions or images on the packaging or visible parts violating any lawful rights and also packages being a model, production matrix or prototype of any piece of equipment, machine or other industrial product;
• valuable freight, more particularly: valuables and money, vouchers, securities, jewellery products, pieces of art, antiques, numismatics, collections, etc.;
• goods and materials whose properties may cause hazard to the health or life of people or animals exposed or may damage other goods or any means or transportation or tools used in their handling;
• packages requiring additional permits, concessions or which are banned from transportation by law;
• badly packaged or inadequately protected packages;
• freight qualified as hazardous materials or goods, items, whose transportation is banned or restricted by the IATA (International Air Transport Association), ICAO (International Civil Aviation Organization) regulations or by the public administration institutions;
• packages with no customs declaration, if such a document is required by the customs regulations;
• liquid and easily deteriorating foodstuffs, which are not contained in hermetically sealed packaging;
• packages containing glass, etc, and also containing electronic equipment sensitive to mechanical damage;
• plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
3. Should a package excluded from shipping (according to the information included in the Clause 2 of this paragraph) be received for shipment or should the content thereof differ from the declared one, the Sender shall be obliged to repair any damage arising as a consequence of that in full amount – it also applies to the situations of environmental contamination. The Shipper shall not be liable for any damage, loss or partial loss of such freight.

§6. TERMS OF FREIGHT ACCEPTANCE FOR TRANSPORTATION.


PACKAGING.
1. The Customer shall be responsible for proper preparation of the goods for transportation, including packaging, marking and description. The detailed instructions for preparation of the package for shipment have been published on the website of the Shipper at www.catrinatrans.co.uk.
2. In the case of shipments whose properties or content shall require packaging, the Customer will be obliged to deliver the goods in a package complying with the requirements of the Shipper.
3. The package shall be:
• sealed and protected against accidental opening with self-adhesive tape, seal, wax seal, etc.;
• sufficiently resistant and preventing access to the contents of the package without leaving visible trace;
• free of elements which might cause damage to other packages in shipment.
4. The packaging and protection of the shipment shall be included in the weight of the package.
5. The shipped freight shall be a unified object. Should the goods delivered by the Customer to the Shipper not be adequately prepared/packaged, the Shipper will have the right to treat each part of freight as a separate shipment and thus charge the Customer with additional costs.
6. In the case of gross negligence in packaging or protection of the package, the Shipper may refuse to accept it for shipment. In the case of inadequate or missing packaging, the Shipper may also package the shipment at the cost of the Customer.
7. Detailed instructions for packaging of shipments shall be accessible on the website of the Shipper. The Shipper reserves the right to vary its packaging requirements depending on the type of service (Catrina Classic, Catrina Van or Catrina Sped).
8. The Shipper may also refuse to ship a package in the following cases: • should the Shipper find that the declared content or weight of the package is not correct or should there be justified suspicion of such disinformation,
• should the Customer fail to adequately protect the package.
9. Under the terms of the contract, the Customer shall be obliged to provide the Shipper with any documents required by law in regard to the transportation of the shipment.
10. Before accepting a package for shipment service, the Shipper may request the Customer to open the package to verify the accuracy of the information provided by the Customer in the shipment order, in particular to check the value declared and exclusions from shipment services and to check the means of protection inside the package.
11. The Shipper shall be obliged to inform the Customer about the right to open the package and verify its contents also after its acceptance for shipment, if required by the authorities or in other circumstances justifying suspicion of acting against the Terms and Conditions of Service or general legal governance.
12. By submitting a shipment order, the Customer shall guarantee that the statements made in the application form or waybill, concerning the physical parameters of the shipment (weight, content, dimensions, etc.) are true and adequate.
13. Should the Customer be found to breach the terms set forth in Clause §6.1 above after the acceptance of the package for shipment, the Customer will be charged 18 GBP inc vat.
14. Payment of the penalty specified in Clause §6.13 above shall not preclude the Shipper from claiming on general terms any damages exceeding such an amount.

§7. ORDER EXECUTION. RIGHTS AND RESPONSIBILITIES OF THE SHIPPER


1. The Shipper shall be obliged to act according to the order accepted. Should the circumstances require actions which are not covered by the order, the Shipper will act in the best interest of the shipment, with due diligence and in compliance with the binding regulations of the law.
2. Should the shipment order fail to provide clear, sufficient and feasible instructions or special terms of agreement, the Shipper shall have the freedom to choose the shipment time, method, type of transportation and tariff. In each of the above cases, the Shipper shall act in the best interest of the shipment but also at the risk and expense of the Customer.
3. Should the Shipper be obliged to send documents with the confirmation of receipt, obtaining such a confirmation shall release the Shipper from liability for failure to deliver or for the delay in delivery of the documents. Without a written instruction the Shipper shall not be obliged to provide insurance for the documents shipped.
4. On collecting the package, the Shipper or his authorized representative shall be obliged to check whether the shipment has been delivered in an unaltered condition, without missing content or external damage and in compliance with the documents attached.
5. Should the package be stored in third-party storage facilities, verification of the condition and compliance with the waybill documents will be carried out by the entity managing storage.
6. Should damage or missing content be identified in the shipment or should seals and other safety measures be missing or inadequate, the Shipper shall secure the rights of the Customer against any third party liable for the identified alterations or damages and shall notify the Customer.
7. The receipt of shipment collection issued by the Shipper shall form a supposition that the Shipper has taken over the package in a state and condition indicated in the receipt.
8. In executing the shipment order, the Shipper shall be obliged to comply with the deadlines set forth by commercial agreement (letter of credit, etc.) as specified in the order, unless providing the service within such deadlines is impossible for reasons independent of the Shipper’s wishes. The Shipper shall be obliged to notify or inform the Customer about existence of such circumstances.
9. Upon handing over the shipment to the Shipper, the Customer shall receive a waybill, including an individual tracking number which allows progress monitoring of package delivery to its destination point, via the tracking functionality at www.catrinatrans.co.uk.
10. The Customer shall be obliged to indicate the value of the shipment in the waybill received by the courier upon collection of the package and to confirm accuracy of the information provided with his/her personal signature on the waybill.
11. Whilst the Shipper in regard to national or regional laws and regulations which are subject to change and interpretation shall always endeavour in good faith to provide the Customer with up to date information, based upon existing known circumstances, the Customer is obliged to seek appropriate advice to verify the accuracy of any information provided.

§8. INSURANCE.


1. The Shipper shall only provide insurance cover for the shipment following clear and specific written instructions. Unless otherwise specified in writing, the Shipper shall not be obliged to arrange individual insurance for each of the packages. Declaration of a package value in the shipment order shall not mean that the Shipper is requested to arrange insurance of the shipment.
2. By offering the Customer the option to insure the package or by concluding the insurance contract on behalf and at the cost of the Customer, the Shipper shall be obliged to provide the terms of insurance to the Customer:
- should the shipment be covered by a general insurance policy – before entering into the shipment contract;
- in any other case – before entering into the insurance contract.

§9. RESPONSIBILITIES OF THE SHIPPER.


1. The Shipper shall be liable for loss, partial loss or damage to the package, from its collection to the delivery to the carrier, Secondary Shipper, Customer or a person indicated by the Customer.
2. The shipment shall be considered as lost should it fail to be delivered to its point of destination (delivery address) by fault of the Shipper, within 28 (twenty eight) days from the expected date of the shipment order completion.
3. Circumstances independent of the Shipper or other persons representing the Shipper which completely or partially prevent delivery of the Shipper’s contractual obligations shall release the Shipper from the responsibility of timely delivery of the service for the duration of persistence of such circumstances. The Shipper shall be obliged to inform the Customer about the existence of such circumstances without delay. Should the adverse circumstances persist beyond the reasonable time, the Shipper shall have the right to withdraw from the contract, even if it has already been partially executed. However, before withdrawing from the contract, the Shipper shall be obliged to secure the shipment and the interest of the Customer, in agreement with him. Should the Shipper withdraw from the contract for the reasons specified above, he will be entitled to reimbursement of expenses incurred in the course of the shipment order execution and a proportional part of the compensation due for the activities undertaken.
4. In particular, the Shipper shall not be liable for damage occurring as a result of:
a) inadequate packaging or marking of the goods by the Customer or third party,
b) open-air storage of the goods, as previously agreed or executed following applicable best practices,
c) theft or infraction,
d) force majeure (resolution of authorities, weather conditions, acts of war, social unrest, etc.),
e) natural properties of the goods,
f) third-party action, which could not have been prevented by the Shipper.
5. The Shipper shall be liable for any loss, partial loss or damage to the package occurred by fault of the Shipper, within the limits of standard package value, not exceeding:
- material losses (loss, partial loss or damage) – GBP 3.33 (three pounds and thirty three pence) per 1 kg of gross weight affected by the loss, partial loss or damage,
- material losses (loss, partial loss or damage) occurred in transportation (various means excluding maritime transport) – GBP 3.33 (three pounds and thirty three pence) per 1 kg of gross weight affected by the loss, partial loss or damage.
6. In the case of partial loss, the amount of claim shall be determined based on the weight of the lost part of the goods or based on proportional compensation for the shipment.
7. The upper limit of the Shipper’s liability for loss, partial loss or damage to the package is GBP 300 (three hundred pounds).
8. Liability of the Shipper for damage caused other than loss, partial loss or damage to the package shall be limited to 200% of the Shipper’s compensation value.
9. The Shipper shall not be liable for damages occurring in consequence of failure to perform or inadequate performance of the service, consisting of lost benefit, profit or income on the side of both the Customer and third parties.
10. The exclusions from liability listed above shall not apply to the cases of damage occurred through the Shipper’s deliberate fault or gross negligence.
11. No employer of the Shipper shall be separately liable to the Customer for any loss, damage, mis-delivery, errors or omissions under these Terms and Conditions.

§10. COMPENSATION OF THE SHIPPER AND OTHER COSTS.


1. The Shipper shall be entitled to compensation paid by the Customer according to the terms of the agreement concluded.
2. The Shipper shall be duly compensated for services which are not covered by the shipment contract concluded but which have been agreed by the Customer and for services not agreed but required for the correct completion of the contract. Additionally, the Shipper shall be entitled to reimbursement of the costs incurred as a result of the additional services provision.
3. Fees for the shipment service and other services related to the execution of the contract shall be agreed according to the current and binding tariff of the Shipper. Payments for the services provided shall be based on invoices issued by the Shipper, in the form of prepayment transfers to the Shipper’s bank account, in cash, by credit, debit card or PayPal transfer.
4. The Shipper might make the order execution dependent on the advance payment by the Customer towards expenses necessary for the performance of the contract (i.e., freight and port fees, custom duties, etc.). The Shipper may also require immediate refund of already incurred expenses prior to continuation of the service. In case of gradual or staged delivery, the Shipper shall be entitled to partial settlements of the fees and costs due.
5. Foreclosure, damage, loss or partial loss of the shipment, which is not caused by fault of the Shipper and also losses caused by force majeure, forfeit (confiscation) or other act of the authorities concerning the shipment shall not effect claims of the Shipper towards the Customer, in particular claims relating to the payment of contractual compensation and reimbursement of costs and expenses.
6. Contracting the Shipper on behalf of a third party or appointment of a third party as a payer of the Shipper’s due compensation shall not release the Customer from the obligation to pay the amounts due.
7. The Shipper shall be obliged to verify whether the sub-contractor compensation has been calculated correctly. Should any error be identified, the Shipper shall be obliged to submit a claim without delay. The Customer shall be obliged to pay the Shipper all his expenses relating to the claim.
8. The Customer shall be obliged to reimburse the Shipper for all the expenses related to the performance of the order, incurred by the Shipper in consequence of his appointment, by the Customer or contractor of the Customer, as recipient of the goods in the master bill of lading or air-waybill.
9. Should the Shipper invest his own funds in the process of execution of the order, the Shipper shall be entitled to a commission on amounts paid on behalf of the Customer. Should such a commission rate not be defined in the tariff or agreement with the Customer, the binding rate shall be equal to the current statutory interest rate.
10. The Late Payment of Commercial Debts (Interest) Act 1998, as amended, shall apply to all sums due from the Customer.

§11. COLLATERAL AND LIEN RIGHTS.


1. The Shipper shall have the right to retain the shipment as collateral to secure his claims, i.e. shipping fee, reimbursement of expenses and other amounts due arising from shipment orders, also if these due amounts arise from the past shipment orders.
2. The Shipper shall execute its lien clause rights as long as the package remains in his control or in the control of the person holding the package on the Shipper’s behalf or as long as he can manage it using documents.
3. Should the goods subject to the lien clause rights get lost or damaged, the Customer will be obliged to waive his compensation claims from the insurance provider, to the benefit of the Shipper.
4. Should any third party lodge claims against the Shipper, in case of execution by the Shipper of the lien clause or collateral rights on the shipment, the Customer shall be obliged to immediately release the Shipper from such liability and to repair damage incurred by the Shipper.

§12. CLAIMS.


1. Any claim relating to the shipping services provided shall immediately be notified by electronic mail sent to: reklamacje@catrinatrans.co.uk, no later than within 3 (three) days from the day of collection of the shipment in case of partial loss or damage to the package and no later than within 5 (five) days from the expected delivery date in case of delay or loss of the package.
2. Should damage to the packaging or content of the package be identified on delivery, the recipient shall be obliged to inform the courier about this fact. In such a situation it is required to write a damage protocol, describing the damage or to mark identified damage on the courier delivery document.
3. Damage which cannot be visually identified shall be notified to the Shipper within two hours from collection of the goods, by electronic mail to: office@catrinatrans.co.uk. Should the notification of such reservations to the condition of the goods be submitted on later date, the goods shall be assumed to have been delivered in an unaltered condition, unless the Customer cannot be held responsible for the delay in informing the Shipper and the notification takes place immediately after the removal of an obstacle.
4. A claim procedure is instigated on the receipt of a written claim form, made and submitted by an authorized person, which contains:
a) corporate name or first and second name and address of the Claimant;
b) title of the claim;
c) proof of entitlement to carry out the claim in the stated amount, in the form of an invoice/payment receipt for the object;
d) confirmation of shipment pick-up (waybill);
e) documented amount of claim;
f) copy of the protocol written on request and in the presence of the Recipient by the representative of the delivery service provider in the case of claim relating to partial loss or damage to the package.
5. The claim should be submitted together with the documents confirming the condition of the package and circumstances of the damage or partial loss occurrence. The Claimant shall be obliged to deliver the above-mentioned documents within 5 (five) days from the Shipper’s request for documentation.
6. Claims submitted outside the above deadlines (as specified in this paragraph), claims with insufficient or incomplete documentation and also those completed and submitted after the deadline or filed by a person with no entitlement shall be deemed as not submitted.
7. Persons authorized to file a claim include: the Sender, Recipient or Customer of the shipment. Should the claim be submitted by another person, he/she will be obliged to attach the powers of attorney document, confirming the right to represent an authorized person or a document certifying transfer of rights to the claim proceedings.
8. Providing complete documentation of the claim should be made within 5 (five) days from requesting missing documentation/information from the claimant. After this deadline, the claim shall not be handled, without an option of resuming it.
9. The Shipper shall make available a specimen of the damage protocol.
10. The Shipper reserves the right to request other documents necessary to complete the claim procedure.
11. In the case of damaged goods, the package shall be retained for Shipper inspection until final conclusion of the claim procedure.
12. Immediately following completion of the claim handling procedure, the Shipper or insurance provider shall inform the claimant in writing about the outcome of the claim procedure.
13. Submission of a claim to the Shipper shall in no case release from the obligation to pay the shipping service fee or from making deductions in mutual financial settlements, without prior written consent of the Shipper.
14. The right to claim damages for inadequate delivery of services shall expire upon acceptance with no reservations of the shipment by the Recipient.

§13. DETAILED TERMS OF SHIPMENT SERVICES.


A. CATRINA CLASSIC.
DESCRIPTION OF THE SERVICE:
- quick shipment of packages up to 30 kg, the shipment shall consist of one integral package;
- transportation of the package using subcontractors, machine handling of packages at particular stages of shipment;
- recipient countries covered by the service: Poland, UK (England, Wales, Scotland and Ireland) and other countries in Europe (Germany, Netherlands, Denmark, Belgium, Franc, Spain, etc.)
- goods excluded from the service: glass objects, any type of electronic equipment and household appliances – the goods shall not be susceptible to damage;
- the Shipper website provides an example list of goods with limited insurance liability; shipment of goods included in the list is only realized at the Customer’s own risk;
- the CATRINA CLASSIC service includes two sub-categories: CATRINA CLASSIC
STANDARD and CATRINA CLASSIC EXPRESS.
SHIPMENT AND DELIVERY.
1. The Customer shall be obliged to prepare the package in compliance with the requirements of these Terms and Conditions of Service.
2. “UK to POLAND” shipment orders placed before 5PM can be realized on the next working day at the earliest. “UK to POLAND” shipment orders with Monday delivery must be placed on Friday, before 12:00, orders placed on Friday after 12:00 will not be realized earlier than on Tuesday. This does not apply to orders placed with longer notice. “POLAND to UK” orders placed before 8:00 a.m. can be realized on the same working day.
3. Orders shall only be realized after registration of the payment, in compliance with these Terms and Conditions of Service.
4. The "Catrina Classic" service does not allow the option of arranging a collection time with the courier. Couriers collect the shipments from Monday to Friday between 9:00 and 17:00. In peak times (i.e. before holidays), collection of the shipments may take place in evening hours. Packages can be collected directly in the regional DPD branches (address and order number provided to the Customer directly by the Shipper personnel on duty in the customer service centre).
5. During package collection, the courier shall be obliged to issue to the Sender a waybill and tracking number. The Sender shall be obliged to verify correctness of waybill data concerning the sender, recipient, number of packages, etc. Incorrect data shall immediately be notified to the 24 hour intervention centre of the Shipper by telephone (in specified hours) or by electronic mail (24/7 service) at: office@catrinatrans.co.uk.
6. Collection and delivery of the package by the courier shall be done on a "door to door" basis, throughout the territories of the United Kingdom and Poland. The standard delivery time in Europe is 3 – 5 working days. The term delivery is not guaranteed.
INSURANCE.
Every shipment in the „Catrina Classic” service shall be covered with GBP 100 (one hundred pounds) insurance. The Shipper’s liability shall be limited to the amount of cover. The detailed procedure and terms of handling higher claims are provided in these Terms and Conditions of Service.
A.1. CATRINA CLASSIC STANDARD
DESCRIPTION OF THE SERVICE:
- type of service selected by the Customer within the CATRINA CLASSIC offer;
- shipment service delivered using services of the DPD company;
- shipment orders placed before 12:00 shall be realized on the next working day;
- no waybill printout required.
A.2. CATRINA CLASSIC EXPRESS
DESCRIPTION OF THE SERVICE:
- type of service selected by the Customer within the CATRINA CLASSIC offer;
- shipment service delivered using the services of the UPS company;
- shipment orders placed before 10:00 shall be realized on the same working day;
- after placing the order and making payment of the fee specified in the Shipper’s tariff (only by card or using the PayPal service), the Customer shall receive a waybill to the e-mail address indicated.
B. CATRINA VAN.
DESCRIPTION OF THE SERVICE:
- aimed at Customers wishing to ship packages outside the “Catrina Classic” weight limit of 30 kg;
- shipment of non-standard dimension and “FRAGILE” packages within the whole of Europe;
- in this service category, deliveries are made by Shipper personnel only;
- the costs of the shipping service shall be agreed individually with the Shipper’s client.
SHIPMENT AND DELIVERY.
1. The time for delivery of the package ranges from 5 to 10 working days.
2. Collections and delivery of the packages are made directly from the courier vehicle.
3. The courier shall be obliged to drive as close to the sender/recipient address, as permitted by traffic conditions and infrastructure, i.e.: hardened road surface adapted for traffic of various sizes of vehicles, no traffic restriction in the particular area and also the architecture building layout – adequate construction of roofs, manoeuvring area for the vehicle, kerb, fencing, gardens, adjacent property and others.
4. The courier may refuse to drive to the point of delivery should there be no adequate conditions allowing safe movement of the courier’s vehicle and, based on the courier’s judgment, access to the location could cause damage to the vehicle or other property. The above conditions shall also be applicable to weather changes, which may impair safe conditions of access.
5. The delivery/collection courier shall be obliged to inform the sender/recipient of the package about the impossibility to safely access the location in the situations described in the Clauses 3 and 4 above, as well as about the reasons and consequences of this situation.
6. Should the addressee not be present, the courier shall leave a notice, indicating ways of contacting the Shipper’s office.
7. The deadline for contacting the Shipper is 3 (three) days starting from the day following issue of the shipment notice. After that time the package will be returned to the Customer. The cost of returning the shipment shall be covered by the Customer.
8. The deadlines and cost of repeat or return deliveries shall be determined by the Shipper, but it shall not exceed 200% of the fee agreed between the Customer and the Shipper. The return or repeat delivery costs shall be paid to the bank account of the Shipper, before delivery of the package.
INSURANCE.
Every package within the „Catrina Van” service scheme shall be covered with GBP 300 (three hundred pounds) insurance. The Shipper’s liability shall be limited to the amount of cover. The detailed procedure and terms of handling higher claims are provided in these Terms and Conditions of Service. Should the Customer declare an amount exceeding the cover indicated in the previous sentences, the level of insurance can be increased in exchange for an additional fee. Higher claims shall be handled on a case to case basis by the claims section of the operator. All claims shall be handled in compliance with the terms and procedures described in detail in this TCoS document.
C. CATRINA SPED.
DESCRIPTION OF THE SERVICE:
- it is mainly directed at Customers who require freight transportation in pallets. The platforms covered by the service include the following types of pallets: EURO, EUR, MAV, ISO and container pallets;
- transportation of goods on non-standard pallets will only be possible following the consultation and agreement with the technical advisor of the Shipper’s Customer Service section;
- the weight of the load shall not exceed 200 kg;
- within this service framework, the Shipper may contract the shipment service to a secondary shipper (subcontractor);
- the costs of the shipping service shall be agreed with the Shipper’s customer on an individual basis.
SHIPMENT AND DELIVERY.
1. The time to deliver a shipment is 5 to 10 working days. The Shipper reserves the right to extend the delivery time, should subcontracting of a secondary shipper be required.
2. Should the addressee be absent at the delivery point, the courier shall leave a notification, indicating contact data of the Shipper or secondary shipper (subcontractor) office. Contact with the office shall be required to pursue the order.
3. The deadline for contacting the Shipper is 3 (three) days starting from the day following notification of the shipment delivery. On the expiry of this deadline the shipment shall be returned to the Customer. The Customer shall cover the costs of returning the package to the sender.
4. The deadlines and costs of second or return deliveries shall be determined by the Shipper and may not exceed 200% of the fee agreed between the Customer and Shipper. The fee charged for return or second delivery shall be paid to the bank account of the Shipper, before delivery of the shipment.
INSURANCE COVER.
Every shipment under the „Catrina Sped” service framework is covered with GBP 300 (three hundred pounds) insurance. The Shipper’s liability shall be limited to the amount of insurance cover and the insurance cover shall extend to all stages of the service delivery by the secondary shipper (subcontractor). Should the Customer declare an amount higher than the amount of cover specified the previous sentence, the value of insurance may be raised. Higher claims shall be considered on individual case basis by the claims section of the operator. All claims shall be handled in compliance with the terms and procedures described in detail in this TCoS document.

§14. FINAL TERMS OF AGREEMENT.


1. The Terms and Conditions of Service provided by the Shipper shall be made accessible to all interested parties, free-of-charge, via the Shipper’s website (at www.catrinatrans.co.uk) and in the main Shipper’s office.
2. These Terms and Conditions and any act or contract to which they apply shall be governed by English law and any dispute arising out of any act or contract to which these Conditions apply shall be subject to the exclusive jurisdiction of the English courts.
3. The Customer shall be obliged to read and accept these Terms and Conditions of Service before delivering the freight to the Shipper for shipment.
4. Terms of agreement, which have been individually negotiated with the clients may vary from these Terms and Conditions of Service. In such cases, the TCoS shall apply to all issues, which are not adequately regulated in the negotiated terms of agreement.
5. In compliance with Data Protection Act 1998, by registering in the www.catrinatrans.co.uk the Customer is voluntarily providing his/her personal data and shall have the right to view, amend or remove such information from the website resources.
6. Any personal information provided by the Customers shall be deemed as confidential and shall in no way be disclosed or sold to individuals, legal entities or any other entities.
7. The Customer agrees for the Shipper to process his/her data and to communicate such information to the transportation providers within the limits necessary for the correct delivery of the service.

Company information


Catrina Trans Limited
CLOVELLY ROAD INDUSTRIAL ESTATE
UNIT 11, HABAT ENTERPRISE PK
BIDEFORD
DEVON
EX393HN

VAT number: GB 208765294
Company number: 8772541

We do not store credit card details nor do we share customer details with any 3rd parties.


Do you need help? We are at your disposal
We work in hours
Mon. - fri. 9:00 - 17:00 UK time
W sat od 10:00 do 13:00 UK time

Sundays and holidays closed
Email: office@catrinatrans.co.uk
Service office Catrina Trans Limited
Tel. GB 1: (0044) 012 37 238 086
Tel. GB 2: (0044) 012 37 476 030

Tel. PL: (0048) 22 20 84 601
Line open mon. - fri. 10:00 - 16:00 PL time
Saturday 11:00 - 14:00 PL time